Terms of service

Due to the nature of the business, we cannot offer returns or refunds.

You are free to purchase samples to familiarize yourself with the scent your interested in, or you can get in touch and we can discuss a testing session or we may provide samples in some cases at no cost*.  

Whilst being a new small upcoming business it is of course our priority to provide the highest quality of services, whether it's the actually product, the website or the payment & shipping process. As you can see we're already providing free deliveries for many orders and do sometimes give out free samples to ensure the happiness of our customers and also to express our gratitude towards our customers. We are still bound by the same things that our customers may be such as being effected by the cost of living crisis and the constant increase in acquiring quality ingredients other products to fulfill our orders. 

So believe us when we say this that we will ensure that we will not mess anything up from our end as quality is our main priority in all cases. Disclaimer: Though if there are extreme cases of mishaps we will need to be provided with detailed proof of any loss, damage or any form of shortcomings from our side (Gold Stitches Parfums) side in order for us to be liable. As any damage in transit/process would automatically render the carrier/delivery service liable as all quality checks are done multiple times from our end. 

We currently offer over 30 products as of yet, which include the regular stock items, in all categories (mens, womens & unisex), and then we also provide over a dozen which are special orders. These products are mentioned in the "Special Orders" collection page, that all of the fragrance within require longer delivery time, as this is due to these being special orders which means sometimes products are products on demand, could sometimes be bespoke and due to some being higher quality, concentration and value, we need a longer lead time. Which is why we have informed customers on that page, about this too, it is also recommended to  get in touch if you want to inquire about the production and delivery time. Finally as seen on that page and it really should be self explanatory that due to these products being special orders/on demand service, they can vary in price and this is all due to quality, acquirement and production fees and sometime logistics too. Therefore any of these prices listed will be non-negotiable, though in some cases, if there is a certain scent that a customer really likes and requests us to make we will negotiate terms and pricing as well as quantity.